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ABOUT ME

Hello, my name is Keenan Cobler, technical support engineer at Computhink, INC.

I am a dedicated IT professional with over five years of experience specializing in Azure and Windows server management. As a Technical Support Engineer at Computhink, INC, I excel in optimizing system performance, managing cloud environments, and providing exceptional support. My passion for technology drives me to continually enhance my skills and contribute to innovative solutions in the IT landscape.

Skills

  • Azure
  • Windows Server
  • Active Directory
  • SQL Server
  • PowerShell
  • Networking
  • Virtualization
  • Linux(cli)
  • Python

Certifications

Azure Administrator Associate AZ104

August 2023

Work

Computhink, INC

Technical Support Engineer • October 2021 - Present

  • Deployed and managed Azure Virtual Machines via both the Azure portal and CLI, supporting customer environments and internal infrastructure.
  • Configured NGINX web services, SSL certificates, and Azure Load Balancers to enable secure, high-availability access to applications.
  • Directed customer integration efforts and post-deployment configuration of Azure VMs, with a focus on resource scaling and cost optimization.
  • Managed user and group permissions in Azure Active Directory (Azure AD) and Active Directory (AD), upholding stringent data security and access control standards.
  • Spearheaded IT asset tracking and software migration projects, improving productivity and streamlining new employee integration into IT systems.
  • Led project planning and execution for client cloud migrations, coordinating cross-functional teams to ensure seamless transitions to Azure environments.
  • Configured and managed Azure Recovery Services Vault for disaster recovery, enabling secure backup and failover capabilities for critical virtual machines.

World Class Distribution

System Support Supervisor • March 2021 - October 2021

  • Managed and maintained Windows Server infrastructure, including file shares, DHCP, DNS, and printer management for warehouse and corporate operations.
  • Administered Active Directory user and group permissions, supporting onboarding, deprovisioning, and remote access security policies.
  • Accessed and managed headless Linux systems via PuTTY for troubleshooting and maintenance of warehouse reporting and automation tools.
  • Led a team of five support technicians, providing technical guidance, task delegation, and performance reviews to maintain high service levels.
  • Developed and implemented IT policies and procedures, improving system security, standardization, and regulatory compliance.
  • Coordinated infrastructure projects including system upgrades and network improvements across multi-site locations.

World Class Distribution

System Support Technician • February 2020 - March 2021

  • Provided technical support and troubleshooting assistance to end users, resolving hardware and software issues promptly and effectively.
  • Installed, configured, and maintained computer systems, servers, and network devices, ensuring optimal performance and reliability.
  • Managed user accounts and permissions in Active Directory (AD), maintaining data security and access control.
  • Assisted with IT asset tracking and inventory management, ensuring accurate records and timely equipment replacement.